Unworn items still bearing the original label and in original packaging can be returned within 30 days of receipt.

Simply send us an email using the contact form on the website to notify us of your return, download our returns form, fill out the details and include it along with your returning item/s.

Refunds will be issued once we have received your returned item/s. Please retain proof of postage until we've confirmed your refund has been completed. We'll send you an email to let you know once your refund has been issued.

Expenses associated with postage for returns are at the cost of the customer and will not be refunded by Studio Aere.

Returns can be sent to the following address:

STUDIO AERE
PO Box 200
Moonah TAS 7009
Australia

Yes, we can offer you an exchange on your order. Australian customers will need to pay the shipping cost to return their original order and we will ship out the exchange free of charge. International customers will need to pay the shipping cost for returning their original order and sending the exchange out. An invoice will be sent for the exchange shipping cost and is to be paid before the item is sent.

Your refund will be issued to the original payment method used to place the order. Shipping costs are not refunded unless your items are faulty.

INTERNATIONAL CUSTOMERS: customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

Please note that it can take up to 10 business days for the refund to appear in your account.

You may return full price items bought with a discount code, you'll be refunded the full amount paid for the item at the time the purchase was made via your original payment method.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you receive a damaged or defective item, submit a Return Request using the contact form on the website and we will help you exchange or return the item. Once Customer Service has reviewed your request you will receive an email containing your RA number and instructions on how to return your item(s) to STUDIO AERE.